Grievance Redressal Mechanism
Level 1
If a Customer has any concerns or grievances, the Customer can write an email to advisorysupport@salaryse.com
Level 2
Customers whose grievances remain unresolved after 7 (seven) working days from the date of raising the issue at Level 1, or who are dissatisfied with the response provided at Level 1, are entitled to write to the Compliance Officer at chiragmatai@salaryse.com
Level 3
If the Customer’s issue is not resolved after 7 (seven) business days after contacting the Compliance Officer as described in Level 2, the Customer may write to the Principal Officer at Pankaj.parihar@salaryse.com
Level 4
Customers who are not satisfied with our response can file a complaint with the Securities and Exchange Board of India at https://scores.sebi.gov.in/.
Note
- Any query or complaint that requires additional time will be explained by the company to the Customer, along with the expected timeframe for resolving it.
- Customer here means all the clients who are taking investment advisory services with salarySe.
Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID |
|---|---|---|---|---|
| Customer Care | Rajnikant | 5th Floor, Vipul Plaza, Suncity, Sector 54, Gurugram-122011, Haryana, India | advisorysupport@salaryse.com | |
| Compliance Officer | Chirag Mati | chiragmatai@salaryse.com | ||
| Principal Officer | Pankaj Singh Parihar | Pankaj.parihar@salaryse.com |